Privacy policy

Effective Date: October 15, 2024

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our stationery and art materials services, we collect and have collected personal information about you from various sources. The information we collect varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve our services, comply with applicable legal obligations, enforce terms of service, and protect or defend our services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our site and use our services. When we refer to "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

When you directly submit information to us through our services, it may include:

  • Contact details: Your name, address, phone number, and email.
  • Order information: Your name, billing address, shipping address, payment confirmation, email address, and phone number related to purchases of stationery and art materials.
  • Account information: Your username, password, security questions, and other account security information.
  • Shopping information: The items you view, add to your cart, save in your account (like loyalty points, reviews, or gift cards), or purchase.
  • Customer support information: Information you include in communications with us, for example, messages through our services.

Some features of the services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with our services ("Usage Data"). We may use cookies, pixels, and similar technologies ("Cookies") to do this. Usage Data may include information about how you access and use our site and your account, including device information, browser information, network connection information, IP address, and other information regarding your interaction with our services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies who support our site and services, like Shopify.
  • Payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment for our stationery and art materials.
  • When you visit our site, open or click on emails we send you, or interact with our services or advertisements, we or third parties may automatically collect certain information using online tracking technologies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to provide you with our stationery and art materials services, including processing payments, fulfilling orders, sending notifications related to your account, and managing your account.
  • Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you advertisements for our stationery and art materials. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products.
  • Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
  • Communicating with You and Service Improvement: We use your personal information to provide you with customer support and improve our services, to respond effectively to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our site. For specific information about the Cookies we use related to powering our store with Shopify, see Shopify Cookie Policy. We use Cookies to power and improve our site and our services (including to remember your actions and preferences), to run analytics, and to better understand user interactions with the services.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies. Please keep in mind that blocking Cookies may negatively impact your user experience and may cause some features of the services to work incorrectly or no longer be available.

How We Disclose Personal Information

We may disclose your personal information to third parties for contract fulfillment purposes and legitimate purposes as subject to this Privacy Policy. This may include:

  • Vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, fulfillment, and shipping).
  • Business and marketing partners to provide services and advertise to you.
  • When you direct, request, or consent to our disclosure of certain information, such as to ship you products.
  • With our affiliates or within our corporate group to run a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, enforce terms of service, and protect our rights and the rights of our users or others.

Third Party Websites and Links

Our site may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, please review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data

Our services are not intended for children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, please contact us to request that it be deleted.

Security and Retention of Your Information

We cannot guarantee “perfect security.” Any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information.

We retain personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations.

Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Access / Know: Request access to personal information we hold about you.
  • Delete: Request that we delete personal information we maintain about you.
  • Correct: Request that we correct inaccurate personal information.
  • Portability: Receive a copy of your personal information and request its transfer to a third party.
  • Restriction of Processing: Ask us to stop or restrict our processing of personal information.
  • Withdraw Consent: Withdraw consent where we rely on it for processing.
  • Appeal: Appeal our decision if we decline to process your request.

You can exercise these rights where indicated on our site or by contacting us.

Complaints

If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside your country of residence.

Contact Us

If you have questions or concerns regarding this Privacy Policy or our practices, please contact us at: hello@nicong.co